Barclays customers please familiarise yourself with our Privacy and Cookies information detailed below.

Barclays Bank UK customers please familiarise yourself with the Privacy Policy contained at the following link - Barclays Bank UK Privacy Policy‡ (opens in a new window)

1.0 Privacy

1.1 General Principles

Barclays is committed to safeguarding the privacy of your information. By 'your information' we mean any information about you that you or third parties provide to us, that we will handle in accordance with the Barclays Privacy Principles:

  • We will only collect and use your information where we have lawful grounds and legitimate business reasons to do so
  • We will be transparent in our dealings with you and will tell you about how we will collect and use your information
  • If we have collected your information for a particular purpose we will not use it for anything else unless you have been informed and, where relevant, your permission obtained
    We will not ask for more information than we need for the purposes for which we are collecting it
  • We will update our records when you inform us that your details have changed
  • We will continue to review and assess the quality of our information
  • We will implement and adhere to information retention policies relating to your information and will ensure that your information is securely disposed of at the end of the appropriate retention period
  • We will observe the rights granted to you under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are promptly and transparently dealt with
  • We will train our staff on their privacy obligations
  • We will ensure we have appropriate physical and technological security measures to protect your information regardless of where it is held
  • We will ensure that when we outsource any processes we ensure the supplier has appropriate security measures in place and will contractually require them to comply with these Privacy Principles
  • We will ensure that suitable safeguards are in place before personal information is transferred to other countries.

1.2 Information we collect

If you register to use our secure services such as internet banking facilities we will ask you to provide some information about yourself for security, identification and verification purposes. When completing any online forms, we will tell you how your information will be used, unless this is obvious.

If you are asked to provide information about others you must ensure that you have their consent or are otherwise entitled to provide this information to us.

1.3 How we use your information

We may use your information for research and statistical analysis with the aim of improving our services.

We may pass your information collected online to people who provide a service to us or are acting as our agents, on the understanding that they will keep the information confidential. If we transfer your information to an agent or service provider located in another country, we will make sure that they agree to apply the same levels of protection as we are required to apply to your information and to use your information strictly in accordance with our instructions.

We will retain information collected about you online for as long as permitted for legitimate business purposes.

Corporate Banking customers: For more detailed information on how and why we use your information, including the rights in relation to your personal data, and our legal grounds for using it, please go to the Corporate Banking Customer Privacy Notice at or you can request a copy from us.

1.4 Security

To find out about how we will keep your information secure and how you can protect your own information online, please read our Security Information.

Contact us

If you have any questions about privacy at Barclays, please contact the Barclays Privacy Team at 1 Churchill Place, London, E14 5HP.