Close

Updated Cookies Policy - you'll see this message only once.

Barclays uses cookies on this website. They help us learn a bit about you and how you use our website, which improves the browsing experience and marketing - for both you and others. Cookies are stored locally on your computer or mobile device. To accept cookies, continue browsing as normal or visit our cookie policy link in the footer of this page to find out how to set your cookie preferences.

If you clear your browser history to disable or delete all cookies, your cookie preference will automatically be reset to accept all cookies when next visiting a website. Please visit the cookie policy for more information.

Digital Channels Help Centre
Mobile charges may apply, please check with your network provider for charges. Calls maybe recorded and monitored.

Cookie Policy

What are cookies and how do Digital Channels use them?

Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a website. When you return to websites — or visit other websites that use the same cookies — they recognise these cookies and therefore your browsing device.

Cookies do lots of different jobs, like helping us understand how this website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

You can learn about the cookies we use and how to manage them below.

Setting your cookie preferences

To disable or enable cookies you will need to change some settings on your Internet browser.

We have provided step-by-step guides for the major desktop browsers below.

For information on how to manage cookies on your tablet or mobile please consult your documentation or online help files.

Google Chrome

  • In the settings menu, select 'show advanced settings' at the bottom of the page
  • Select the 'content settings' button in the privacy section
  • In the page that appears it tells you how you can manage and/or clear stored cookies.

Firefox

  • In the menu, select 'options'
  • Select the privacy tab in the options box
  • From the dropdown choose, 'use custom settings for history'. This will present the options for cookies and you can choose to enable or disable cookies.

Internet Explorer 6+

  • In the tools menu, select 'Internet options'
  • Click the privacy tab
  • You will see a privacy settings slider which has six settings that allow you to control the number of cookies that will be placed: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.

Safari

  • In the settings menu, select the 'preferences' option
  • Open the privacy tab
  • Select the option you want from the 'block cookies' section

Any other browser

For information on how to manage cookies via other desktop browsers please consult your documentation or online help files.

What types of cookies do Digital Channels use?

The type of cookies used on this websites can be put into one of four categories based on the International Chamber of Commerce (ICC) guide for cookie categories PDF† (285KB opens in a new window): Strictly Necessary, Performance, Functionality and Targeting.

Strictly Necessary Cookies

These cookies are essential, as they enable you to move around the website and use its features, such as accessing secure areas. Without these cookies, services you've asked for can't be provided. These cookies don’t gather information about you that is used for marketing or remembering where you've been on the internet.

As this category of cookie is essential for Digital Channels to work it cannot be disabled.

Cookie Name Purpose Expiry
barclayscookiepolicy This cookie is used to retain your Digital Channels cookie preferences. Up to 10 years
Sessioncookie This cookie is used to track the user session, it does not save any user information and is active only for the active login session in Barclays iPortal At end of session
Identitycookie This cookie is used to track the user identity, it does not save any user information and is active only for the active login session in Barclays iPortal At end of session
Requestcookie This cookie is used to track the user requests, it does not save any user information and is active only for the active request (overwritten for every new request) and is active only for the active login session in Barclays iPortal At end of session

This list may be updated from time to time, you should check back on a regular basis for changes.

Performance Cookies

These cookies collect information about how you use a website, for example which pages you go to most often and if you get error messages from certain pages. These cookies don't gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works.

These cookies are not used to target you with online marketing. Without these cookies we can't learn how our website is performing and make relevant improvements that could better your browsing experience.

Cookie Name Purpose Expiry
Google Analytics
__utma
__utmb
__utmc
__utmt
__utmz
These cookies are used solely by Barclays for the purpose of gathering analytics. Some examples of how these cookies are used are as follows: to see which areas and features are popular, to count visits to the website. Up to 2 years
Adobe Analytics These cookies are used solely by Barclays for the purposes of gathering analytics. Some examples of how these cookies are used are as follows: to see which areas and features are popular, to count visits to the website.  
s_cc   At end of session
s_fid   Up to 2 years
s_nr   Up to 1 month
s_sq   At end of session
s_vi   Up to 2 years

This list may be updated from time to time, you should check back on a regular basis for changes.

Functionality Cookies

These cookies allow a website to remember choices you make (such as your user name, language or the region you're in) and tailor the website to provide enhanced features and content for you. For instance, the website may be able to provide you with local branch information or contact details.

These cookies can also be used to remember changes you've made to text size, font and other parts of pages that you can customise.

They may also be used to provide services you've asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.

Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience.

Cookie Name Purpose Expiry
invalidIBANGen This cookie is used to count how many times a user has submitted invalid data. At end of session
invalidIBANVal This cookie is used to count how many times a user has submitted invalid data. At end of session
jwplayer.captionLabel This cookie is used to store preferences for video player. At end of session

This list may be updated from time to time, you should check back on a regular basis for changes.

Targeting Cookies

These cookies are used to tailor marketing to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertisers. Although these cookies can track your visits to other websites, they don’t usually know who you are.

Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

Cookie Name Purpose Expiry
Test_cookie This cookie is used to collect anonymous data on ad views, analytics and browser information. Up to 2 years
Id

This list may be updated from time to time, you should check back on a regular basis for changes.

What happens to cookies that have been downloaded in the past?

Unless deleted or removed using your browser settings cookies previously downloaded will remain until their expiry. To enable or disable cookies, follow the instructions provided by your browser (usually located within the 'Help', 'Tools' or 'Edit' facility). Alternatively, an external resource is available at All about cookies^ (opens in a new window) providing specific information about cookies and how to manage them.