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Digital Channels Help Centre
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Security
 

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Your security and confidentiality is of paramount importance whilst using Digital Channels. Under this section we have detailed your security obligations when using Digital Channels, what we are doing to keep you safe online and some important guidelines on how you can avoid fraudulent attacks.

Security obligations: Collapsed

You must comply with your security obligations which are set out in the Security User Guide PDF† (242KB) (opens in a new window). Each of these obligations creates an additional layer of security. Failure to comply with any of these security obligations increases the risk of unauthorised transactions on your accounts.

Hardware and Software Requirements: Collapsed

The attached guide provides you with the recommended minimum technical specifications for operating Digital Channels.

Hardware and software requirements guide PDF† (265KB)

Security Devices: Collapsed

Barclays offer both the Barclays Biometric Reader (BBR) and Barclays ‘Sign What You See’ (SWYS) PIN pad reader for use on our Digital Channels.

Please visit the Barclays Biometric Reader site as well as the Barclays ‘Sign What You See’ (SWYS) PIN pad reader page to find out more about our security device offerings for login and authentication on our Digital Channels.

Encryption: Collapsed

Digital Channels uses proven 128-bit encryption and Public Key Infrastructure (PKI) processes to provide high levels of security.

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Important information

Servicing tools: Collapsed

This webpage is used by Barclays Bank PLC, Barclays Bank UK PLC, Barclaycard International Payments Limited, trading as Barclaycard and Barclays Bank Ireland PLC. Details of your service provider are set out in your customer agreement.

†Software requirements (opens in a new window)

^You are about to link through to a non Barclays site. Please note that Barclays is not responsible for the accuracy or content of this website, and is not recommending it or giving any assurances as to its standing. Barclays does not accept any liability for any loss or damage suffered as a result of its use.

‡This link takes you to a Barclays Bank PLC website