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Digital Channels Help Centre
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Digital Channels Help Centre


Your security and confidentiality is of paramount importance whilst using Digital Channels. Under this section we have detailed your security obligations when using Digital Channels, what we are doing to keep you safe online and some important guidelines on how you can avoid fraudulent attacks.

Security obligations: Collapsed

You must comply with your security obligations which are set out in the Security User Guide PDF† (312KB) (opens in a new window). Each of these obligations creates an additional layer of security. Failure to comply with any of these security obligations increases the risk of unauthorised transactions on your accounts.

Education and awareness: Collapsed

We are pleased to inform you that our cyber fraud education and awareness training module, developed in association with Barclays Digital Wings, is now live. As part of Barclays’ drive to increase cyber fraud education and awareness among our clients, we strongly encourage all users of our Digital Channels to complete the training to help prevent against cyber-crime and fraud.

The module contains useful information and tips to protect yourself, with the use of real-life case studies seen across the industry. Users should visit the module periodically as it will be updated from time to time when new threats emerge, new tips to stay safe and new solutions Barclays offer to help prevent and detect fraud and suspicious activity.

Security Devices: Collapsed

Barclays offer both the Barclays Biometric Reader (BBR) and Barclays ‘Sign What You See’ (SWYS) PIN pad reader for use on our Digital Channels.

For clients using sole transaction approval, we only offer the Barclays ‘Sign What You See’ (SWYS) PIN pad reader option. Its ‘Sign What You See’ (SWYS) activity screen provides an additional layer of verification, acting as a 'four eyes check' for the sole admin / approver.

For clients on minimum dual transaction approval, clients have a choice between the BBR or Barclays ‘Sign What You See’ (SWYS) PIN pad reader as they already have minimum 'four eyes check' among their users.

Please visit the Barclays Biometric Reader site as well as the Barclays ‘Sign What You See’ (SWYS) PIN pad reader page to find out more about our security device offerings for login and authentication on our Digital Channels.

Encryption: Collapsed

Digital Channels uses proven 128-bit encryption and Public Key Infrastructure (PKI) processes to provide high levels of security.