Digital Channels

Welcome to the Barclays Digital Channels Help

This site will assist you to find help and support for Barclays.Net and Barclays iPortal.

If you have received a letter directing you to this page, please see the links below for help and support information.

Barclays.Net / Barclays iPortal*

Administrator’s next steps

If you are also an Administrator, please select from the links below for instructions on activating your new, renewal and replacement smart card / Smart SIM:

Administrators of PIN Pad readers / smart card users

• If you are new to Barclays.Net please visit Getting started
• If you are an existing client who has received a renewal or replacement card, please visit the activation page to find out more.
• If you are an active PIN Pad user who requires a new version of the software, please visit our Signing Software download site or contact our helpdesk.

Administrators of Barclays Biometric readers / Smart SIM users (Barclays.Net only)

• If you are new to Barclays.Net, please visit Getting Started 
• If you are an existing customer who has received a renewal or replacement card, please visit the activation page to find out more.
• If you are an active Biometric user who requires a new version of the software, please visit the Biometric Reader Enrolment page and select ‘Barclays Signing Software’ under the Important Links section or contact our helpdesk.

*Please note that Barclays iPortal is currently only available to pre-selected clients only.

First time Users of Barclays Biometric readers

If you have received a Barclays Biometric reader and Smart SIM for the first time, please visit the Biometric Reader Enrolment page on how to get started with your finger enrolment.

For more help, visit the Digital Channels